Not the type to typically think cats need groomed, but our old man was struggling to stay cleaned up on his own with such long, thick fur, so we booked an appointment. Not sure what to expect since he is a sweet, but temperamental rescue. Needless to say, we were nervous! However, when we entered we were immediately greeted and listened to about our worries. They explained the entire process with us, let us know what to expect and what might happen. They let us know that they would not push him if it became too much. They were so patient with us and made us feel so much better! They even had us wait to talk to the groomer herself to further alleviate the fear of two nervous parents. We expected to get an immediate call saying it just wasn't going to happen, which we would have completely understood, but surprisingly an hour went by and we got a text that he was almost ready. Not only did he look amazing but acted like he felt so much better! She reviewed with us how everything went and even gave us some great advice. We will be back! Thank you for taking care of our old Odo Man!